Refund policy
Return Policy
We want you to be completely satisfied with your Todo Verde purchase. If for any reason you are not satisfied, you may return unopened and undamaged items within 30 days of the original purchase date for a full refund of the product price.
Return Process:
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Contact Us: To initiate a return, please contact us at info@todoverde.org.
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Provide Order Information: Include your order number and the specific items you wish to return.
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Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method.
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Return Address: You will receive a return shipping address from our customer service team.
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Refunds: Once we receive your returned items in their original condition, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment.
Shipping Policy
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Shipping Methods: We ship with UPS and USPS, including standard and expedited shipping. Shipping costs will be calculated at checkout based on your shipping address and chosen shipping method.
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Shipping Times: Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
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Order Tracking: You will receive a tracking number via email once your order has shipped.
Order Cancellation
You may cancel your order within 12 hours of placing it. To cancel your order, please contact us at info@todoverde.org as soon as possible. If your order has already shipped, you will need to follow the return process outlined above.
For any questions or concerns, please contact us at info@todoverde.org.
